The shift
Agents are moving from answer boxes into operating roles.
OpenAI Presence helps enterprises deploy trusted AI agents that can answer questions, resolve issues, use company systems, take approved actions and escalate to people when needed. In plain English: it is infrastructure for putting agents into high-volume workflows without pretending they should act without supervision.
For executives, the practical question is no longer “Which model is best?” It is: “What can the agent do, what must stay human-approved, and how will we improve it once real customers and staff start using it?”
Read OpenAI on Presence →
The pattern to copy
Useful agents arrive with instructions, connectors and specialist helpers.
Anthropic’s finance templates package three things: task-specific skills, governed access to business data, and subagents for specialist checks. That matters because most small teams fail with agents by giving them vague goals and no operating environment.
Read Anthropic’s finance agent update →
The buying trap
Do not buy autonomy before you can inspect the work.
Recent AI coverage keeps circling agent monitoring, orchestration, security and workflow infrastructure. That is the warning for operators: if you cannot see what the agent used, why it acted, and where it handed off, you do not have an operating system. You have a risk surface.
Compare TechCrunch’s AI agents coverage →